Complaints

COMPLAINTS POLICY

We are committed to providing a safe, stimulating, consistent and accessible service to children and their parents. We always aim to provide high quality care for everyone, but accept that sometimes things do not go to plan. In such circumstances, we want to know so that we can put them right and learn from our mistakes.

We understand that we have a duty to investigate all written complaints relating to our fulfilments of the requirements of the early years foundation stage.

If you have a complaint, the setting is committed to;

  • Listen and learn
  • Put things right
  • Improve our service

The nursery manager will be responsible for managing complaints, if a complaint is made against the manager, the registered person will conduct the investigation.

All complaints mad to staff will be recorded in detail. The manager/registered person will ensure that each complaint is fully investigated.

If the manager has good reason to believe that the situation has child protection implications, the designated safeguarding children lead will be informed who will then ensure that the local social services department is contacted. If any party involved in the complaint has good reason to believe that a criminal offence has been committed, then the police are contacted.

Making a complaint to OFSTED

Any parents/carer can, at any time, submit a complaint to Ofsted about any aspect of the provision. Ofsted will consider and investigate all complaints received. This can be done by calling, email or in writing details below;

Call: 0300 123 1231

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Writing:
OFSTED early years,
Piccadilly gate,
Store street,
Manchester
M1 2WD

The setting always welcome suggestions, feedback and compliments too.




Log in